Cancellation Policy

There are many times when our patients require urgent or emergency treatment and therefore require an appointment as soon as possible. When patients give advanced notice of their need to cancel a scheduled appointment, this time can in turn, be allocated to these patients in need. In this way the office can best serve the needs of all patients. If you are in need of urgent attention we kindly ask that you phone us ahead so that we can help to find the best time that we can be of the most benefit to you.

Bearing these special needs in mind, we require a minimum 2 business days if an appointment that is reserved for you must be cancelled. By not extending us this courtesy, it can adversely affect many other patients, specifically those who may be suffering and in pain. If less than 2 business days notice is given to cancel an appointment, a $30.00 fee* will be assessed. In the event that no notice is given and you do not show up for your scheduled appointment, a $55.00 fee* will be assessed. *Exceptions will be made for illness, weather, or personal tragedy.

In the rare event that a patient shows a pattern of short notice cancellations or no shows, we will ask the patient to find another office that better suits their needs, and our administrative staff will help to transfer the records to their new office of choice. Please note that insurance companies do not cover fees for broken appointments, therefore payment is the responsibility of the patient.

419 Dundas Street East
Waterdown, Ontario
L8B 0K4

Mon 9:30 AM - 4:30 PM
Tues & Wed - 9:30 AM - 8:00 PM
Thurs 9:30 AM - 6:00 PM
Fri 8:00 AM - 4:30 PM
Sat 9:00 AM - 1:00 PM (alternating Saturdays)
Sun - Closed